Terms & Conditions
Please note that online orders are not confirmed until you receive an electronic order confirmation via email. We require 3 business days’ notice for all online orders (orders close at midday).
If you require any last-minute orders, changes or special requests, please contact our team on 5241 1629 and we will endeavour to accommodate your request. Our office is open Monday to Friday 9.00am to 5.00pm.
DELIVERIES
We deliver to your door between 9.00am and 5.00pm Monday to Saturday, depending on our availability. For deliveries or pickups that are required outside these hours please contact us on 5241 1629. Orders can be either picked up from our head office in Grovedale or we can deliver it to you.
We deliver to Geelong, the Surf Coast and the Bellarine Peninsula.
~ A $30 delivery fee applies within 30km of Geelong
~ Additional fees apply to deliveries located more than 30km from Geelong. Price will be confirmed at checkout.
Cold food orders may arrive up to 60 minutes prior to your confirmed delivery time. Catering orders cannot be left unattended. If no one is there to receive the delivery, the catering will be returned to our head office in Grovedale.
SPECIAL DIETARY REQUIREMENTS
Lady & The Fox cater for vegetarian, gluten free/coeliac, dairy free & vegan requirements. Please select which items you would like to order from our dietaries page.
If you require gluten free sandwiches, please ensure you select them from our gluten free section via our dietaries page.
Please note that every effort is taken when preparing meals to avoid cross-contamination, however we produce our food in a centralised kitchen, therefore we cannot guarantee that the meal has no traces of nuts, shellfish and other allergens. We highly recommend that people with severe allergies do not consume any of Lady & The Fox's catering.
FOOD HANDLING NOTE
Our aim is to maintain exceptional standards and attention to detail when producing our food. In order to maintain this standard and ensure our catering is fresh and suitable for consumption, we ask that you follow the below instructions:
- Please store catering below 4 degrees
- Please consume food within the hour of being removed from refrigerator
- Please consume within 24 hours
- Please do not reuse catering once it is served
MINIMUM SPEND & SURCHARGES
The following minimum spends apply:
Weekdays - $100
Saturdays - $500
Sundays - $1,000 Please note that a 20% surcharge applies for catering on a Sunday. Online ordering is not available for Sundays.
Public Holidays - $1,000 Please note that a 20% surcharge applies for catering on a Public Holiday. Online ordering is not available for Public Holidays. Please contact us on 5241 1629 for all Sunday and Public Holiday orders.
LAST MINUTE ORDERS & CHANGES
We require 3 business days' notice for all online orders (orders close at midday). If you require any last-minute orders, changes or special requests, please contact our team on 5241 1629 and we will endeavour to accommodate your request. A 20% surcharge for same day orders may apply depending on your order.
CANCELLATION TERMS
In the event that you wish to cancel your order, the following cancellation terms apply:
7 days or more notice, we will provide a full refund
2 – 6 days' notice, a 20% cancellation fee will apply
48 hours or less, a 100% cancellation fee will apply.
Please contact us on 5241 1629 if you need to cancel your order.
PAYMENT
Full payment is required upon placing your order. We except Visa & Master Card. A 1.5% surcharge applies.
CATERING & PRICING
Lady & The Fox reserves the right to alter or adapt items, ingredients and menus at any time. Prices may be subject to a reasonable change with notice due to seasonal or supplier shortages. All prices include GST.
PRIVACY POLICY
Ginkell Pty Ltd (trading as Lady and the Fox) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by correspondence, telephone, email, via our website www.ladyandthefox.com.au, from your website, from media and publications and from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Ginkell Pty Ltd trading as Lady and the Fox will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
2/286 Torquay Road, Grovedale Victoria 3216
events@ladyandthefox.com.au
03 52411629
Ginkell Pty Ltd
ABN: 56 653 718 202